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Spa Etiquette & Policies
Spa etiquette can be a source of anxiety for first-time spa-goers, but it’s easy to master once you know a few basics. Do you HAVE to take off your clothes? How much do you tip? And what should you leave home?

Please read our policies to confirm your experience is one to remember.

We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, our most special guest, and also to benefit our valued therapists.

Arrive Early

Arrival 20 minutes prior to your treatment is requested, allowing ample time to check-in.  Arriving late will simply limit the time for your treatment, reducing its effectiveness and your relaxation. Your treatment will end on time so that the next guest is not delayed.

Cancellation Policy

A 24 hour notice is required for cancelling or rescheduling your appointment. Large Parties require a 72 hours notice.  All no-shows and appointments not cancelled before 24 hours prior to scheduled appointments will be charged a minimum of $25, and may be up to the full value of the treatment.

Gratuity

We proudly recruit and train our staff to be the most qualified medical spa professionals in the industry. Leaving 15 to 20 percent gratuity is customary. Tips may be given directly to your aesthetician or may be left at the reception desk, which will have gratuity envelopes to pass along to the therapist. Received services from more than one therapist? Leave a separate tip for each one.  Also, more often than not, spa staff appreciates when the gratuity is left in cash. At a medical spa, you are tipping your stylist, aesthetician or massage therapist, not the medical doctor.

Gift Certificates are available.

They are not redeemable if lost or stolen and are non-transferable. Our spa reserves the right to convert service based gift certificates to their cash value, equivalent to what was paid for the gift certificate, at our own discretion. All gift certificate sales are final, with no refunds. If appointment made to redeem your gift certificate is not cancelled or rescheduled at least 24 hours in advance, we will be unable to redeem your certificate.

Prices

All prices are subject to change without notice.

Mind your Manners

Your cell phone should be turned off–and kept off–while in the spa. In a treatment room, conversation is fine as long as it’s in a soft tone.

What about the kids?

A spa is a great place to get a little alone time, so it’s best to not to bring children under 16. No children are allowed in the spa and medical office areas when you are having a treatment performed.  We do not offer childcare services, so please be aware that your services may be forfeited should you bring your children with you. Children who are receiving salon services are welcomed in the salon area, but proper behavior is essential to everyone’s comfort.

Spa Nudity

Nudity is probably the aspect of spa-going that causes guests the most anxiety. Let’s be serious–baring it all to someone you’ve just met can feel awkward. But keep in mind that most therapists go to great lengths to maintain guest modesty, stepping out of the treatment room to allow you to disrobe and get comfortable under the sheet on the massage table. If you’re uncomfortable about being in the buff, you don’t have to undress completely; it’s perfectly okay to wear underwear while having a massage. Second, there are select treatments for which spas will often supply disposable undergarments.

Speak Up

All aspects of treatment can be modified to your taste: amount of light, music selection and volume, room temperature, talking or no talking. If you would like for the pressure of your massage to be adjusted, let your therapist know. Also, feel free to ask questions. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, please speak to one of your customer service representatives.

Book Ahead

When available, advanced booking will make it more likely that you get evening or weekend appointments.

A few more tips:

Shaving

If you plan on shaving prior to a treatment (as is advised for men receiving facials), do so at least two hours before your scheduled appointment to avoid any irritation.

Eating and Drinking

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after your treatment.

Gift Certificates
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